FAQ
Frequently Asked Questions
FAQ
Planning your stay in Istanbul should be just as seamless as the trip itself. We have organized the answers to our guests’ most common questions below to help you book with confidence. If you can’t find exactly what you are looking for, please don't hesitate to reach out to us directly—our team is always here to help!
Booking, Rates & Special Offers
Yes! If you book directly with us, you unlock our exclusive deals. Stay 7 nights or longer to automatically receive a 3% discount, or book 30+ days to unlock our “Live Like a Local” monthly rate. We also offer a highly discounted Non-Refundable rate if your travel dates are locked in.
We accept all major currencies, including US Dollar, British Pound, Euro, and Turkish Lira. Currently, we accept Master, Visa, American Express, Cash and Bank-wire for payments.
If our premium Taksim suites are larger than you need, we highly recommend checking out our sister property, CihangirFlat. It offers cozy, budget-friendly 1-bedroom apartments just a short walk away.
Maximum occupancy numbers differ based on the flat type. Please refer to the apartment descriptions. You can request an extra bed but some flats do not offer them due to space limitations.
While our special promotional rates (like the “Lock In” offer) are non-refundable, our standard rates generally offer free cancellation up to 14 days before your arrival. Eligible refunds are processed to your original payment method within 10 business days.
No. Transparency is important to us, so our listed prices generally include all standard fees with no hidden charges
Arrival & Logistics
Check-in is at 3:00 PM, and check-out is at 11:00.
We utilize seamless, automated guest communication to ensure your arrival is stress-free. For your departure, we offer an Express Check-out option so you don’t have to wait for staff. You simply leave your keys on the living room table.
Yes, we provide airport transport to make your journey easy.
Yes! We understand travel schedules can be tricky. We offer a luggage storage facility at the building so you can explore Istanbul unburdened if you arrive early or have a late flight.
Yes, because of our highly central location, you will find numerous ATMs, currency exchange offices, and local supermarkets just a short walk away.
Our support team is available via phone or our dedicated customer portal to assist with any urgent needs or maintenance issues.
Apartment Amenities & Services
Absolutely. All of our accommodations offer a free, enterprise-grade high-speed unlimited Wi-Fi network.
Yes, we provide everything you need in the kitchen, including utensils, plates, glasses, forks, and a kettle.
We provide fresh towels and bedsheets for your stay. We do not provide daily housekeeping service, but your flat will be perfectly clean upon arrival.
Yes, we operate a security surveillance system with cameras all around the building, including the entrance and exit. Every flat is also equipped with an in-room safe.
While we do not have on-site parking, there is a car park available on the upper street.
Yes, all flats are fully equipped with both air conditioning for the summer and heating for the winter to ensure year-round comfort.
Yes, every flat includes an in-unit washing machine, making it perfectly equipped for extended monthly stays
All of our apartments and balconies are strictly non-smoking to ensure a fresh, clean environment for every guest.
Yes, we provide a starter set of essential toiletries (including soap, shampoo, and toilet paper) for your arrival.
While we do not serve breakfast on-site, our apartments are surrounded by incredible local cafes and bakeries just minutes away.
To ensure a peaceful environment for all guests, we kindly request that you observe quiet hours between 11:00 PM and 8:00 AM.
Pets are not allowed in the apartments, though seeing-eye dogs are permitted.